preview

Avanti West Coast launches UK's first online disability rail forum

Source: https://www.manchestereveningnews.co.uk/news/greater-manchester-news/avanti-west-coast-launches-uks-20486216

The company which operates the West Coast Main Line rail service has become the first in the UK to provide a dedicated social media forum for disabled passengers.

Avanti West Coast says ‘Accessible Rail Travel with Avanti West Coast’ group on Facebook, will allow disabled train users the opportunity to ask questions of staff directly.

The firm also says that social media staff members have received special training

The company which operates the West Coast Main Line rail service has become the first in the UK to provide a dedicated social media forum for disabled passengers.

Avanti West Coast says ‘Accessible Rail Travel with Avanti West Coast’ group on Facebook, will allow disabled train users the opportunity to ask questions of staff directly.

The firm also says that social media staff members have received special training to help them recognise barriers that make life harder for disabled people, with communication coaching also available.

The move is the brainchild of Emma Martell, Avanti’s head of social content, who suffers from Ehlers-Danlos Syndrome (EDS) – a condition that makes connective tissue weaker.

“We believe creating a sense of community with our customers through a private forum on social media can add real value for those who may need extra assistance. We want to both help them directly and enable them to help others, so everyone feels supported when planning or making a journey,” Emma said.

138208672551

“By connecting people who have a shared understanding we want to build a support network, where tips and experiences for journeys on our route can be exchanged. We hope this platform will help to improve the overall journey experience for disabled customers and encourage more people to travel by train.”

The forum has also been welcomed by government ministers.

Rail Minister, Chris Heaton-Harris said: “Ensuring our network is accessible for all passengers is crucial, and it’s positive to see Avanti West Coast creating a dedicated social media community to help those who require extra assistance to travel safely and with confidence.”

 

 

Gallery
Comments